Return Policy

Return Policy

Crystal Lemon offers complimentary shipping for any item that you’d like to return. Simply visit Crystalemon.com/Returns to print out a shipping label. Then drop off your package at the nearest UPS location.

If you have any questions, please contact Customer Service service@crystalemon.com. Representatives are available 8:00AM until 11:59PM EST Monday through Friday, and 8:00AM until 8:00pm on weekends.

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.